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1. Q: Why are you always sold out?

A: It may look like I am always sold out when you go to my ceramics page. This is because my kitties sell out in less than 5 minutes! They go incredibly quickly, so you do have to be super on top of it in order to get one! Be sure to sign up for emails so you are notified when I have a general public shop update. Another reason it may seem like I'm always sold out is because I have most of my sales on Patreon. This is because my kitties are very time consuming to make and take multiple months to complete a batch which means if not for Patreon, I would be going through several months with little to no income. So that being said, most of my time is focused on fulfilling Patreon perks since they help keep my business open by providing me with a steady income.

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2. Q: How do I order kitties and how much do they cost?

A: I don’t accept orders for kitties, so if you don’t see any available in my shop that means I don’t have any available to sell. What I typically do is make a collection of kitties and once they are all done I will sell them on my website. I don’t accept preorders because I prefer to work more intuitively and create what feels good in the moment, rather than creating specific designs over and over again. As far as the cost goes, it varies depending on the complexity of the design. Due to demand, the minimum cost is $250 for the most basic design.

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3. Q: Do you ship internationally?

A: Yes! Currently, I ship to the United States, Australia, Belgium, Brazil, Canada, China, Denmark, France, Germany, Greece, India, Ireland, Israel, Italy, Japan, Mexico, Netherlands, New Zealand, Norway, Puerto Rico, Sweden, Switzerland, and the UK. If you are in a country I do not currently ship to and you're interested in my work, please reach out to me! I'm always open to adding more countries! International shipping is not free. It can be quite costly, so if you are international you will need to budget for shipping costs. Shipping ceramics internationally costs anywhere between $20-$70. I am not responsible for customs fees and/or delays.

 

4. Q: Do you accept custom orders?

A: Yes! However, I only open customs 1-2 times per year and they are by application only. I am unable to accept every custom order application. I only accept requests that will be fun for me; it's not a first come first serve basis.  Patreon members receive first priority. I typically only accept small amounts at a time, usually no more than 15-25 orders.

 

5. Q: How do custom orders work?

A: When the time comes, I will notify those on my mailing list when the custom order request form will open. It will be an application process and your request will need to be approved by me. I will not be accepting every custom order application. You must fill out the application form on my website when it is open. Email requests will not be accepted. I will only accept orders that I feel I will enjoy making. I will require full payment upfront and returns/exchanges will not be accepted for custom orders. Patreon members will receive first priority.

 

6. Q: How much do custom orders cost and how long do they take?

A: Custom items can take a long time! Usually I am working on multiple orders simultaneously and orders can take a long time before they ship. I do not like to give time estimates and instead just allow myself the time I need to complete the project. Ceramic art making is not for the impatient, especially custom orders. Custom orders should not be placed if there's a time constraint. As far as cost goes, it varies drastically depending on what is requested. The order minimum is $300.

 

7. Q: Do you do wholesale?

A: No, I do not accept wholesale orders. I prefer to work in small batches.

 

8. Q: Do you use environmentally friendly packing materials?

A: Yes! Everything is either reusable, recyclable or compostable.

 

9. Q: Do you set limits on how many kitties can be purchased when you have sales?

A: Yes. I don’t love having limits, however my kitties are in super high demand and sell out extremely fast. I set limits to keep things as fair as possible and to ensure more people are able to get one. I typically set a limit of 1 per household. This policy is heavily enforced. If I notice someone purchases more than the limit I will allow them to keep the first kitty purchase and refund any kitty purchases made afterwards. I will then re-list them on my website.

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10. Q: Do you offer local delivery or pickup?

A: No, I don't have a storefront. I am an ecommerce shop only, therefor I only offer shipping.

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 11.  Q: How often do you have shop updates?

A: Shop updates vary. It depends on what I am currently working on. I have important dates for events or shop updates on my homepage. The most up-to-date information is on my Instagram stories, so tune in there to see what I'm up to!